Refund Policy

Last updated: 31 July 2026

The short version

Within 7 days of purchase, we refund it in full if you have used no more than 10% of what you bought. Email peter@parsley.id with your account email and we'll process it.

What's refundable

One rule covers conversation packs and lifetime tiers alike: a purchase is refundable in full within 7 days, provided no more than 10% of the conversations from that purchase have been used.

• 100-conversation pack: refundable up to 10 conversations used.
• 400-conversation pack: refundable up to 40 conversations used.
• 1,000-conversation pack: refundable up to 100 conversations used.
• 2,000-conversation pack: refundable up to 200 conversations used.

Every new account also starts with 10 free conversations, so you can try Parsley properly before spending anything from a pack. Past the 10% mark a purchase is no longer refundable, but nothing is lost - conversations never expire, so they stay in your balance for as long as your account exists.

Lifetime tier purchases

The same 10% rule applies, measured against the conversations that tier added to your balance. Refunds are processed on the most recent purchase, even when you have stacked multiple tiers on the same account. Conversations from the refunded tier are removed from your balance; conversations from earlier purchases stay.

Purchases made through a partner platform are governed by that platform's refund policy rather than this one. Request those refunds through the platform you bought from.

What counts as "used"

One conversation is used when a visitor completes a full back-and-forth on your profile. We do not charge for failed or empty conversations.

What we can't refund

• Requests made more than 7 days after purchase.
• Purchases where more than 10% of the conversations have been used.
• Payment processing fees, which our payment provider retains on a refunded charge.

We refund one purchase per account under this policy. We may decline a request where an account shows automated, fraudulent, or abusive usage, and we may update this policy for future purchases.

How to request

Email peter@parsley.id with: your account email, the order/session ID from your receipt, and a short reason (optional but helps us improve). We review and process refunds within 5 business days. Your bank may take a few days longer to show the money.

See also: Terms of Service, Privacy Policy.